Get up to speed quickly and confidently in the world of K-12 technology support.

K-12 IT Basics is a self-paced, beginner-friendly course designed to help new and aspiring technicians succeed in school environments. Whether you're just starting out, transitioning into K-12, or looking to strengthen your foundation, this course gives you the essential knowledge and practical skills you need to thrive.

In just 90-120 minutes, you’ll learn how to:

• Support staff, students, and administrators with confidence by understanding their unique technical needs
• Anticipate common support demands throughout the school year
• Communicate effectively using everyday education and IT terminology
• Deliver professional, empathetic customer service in a fast-paced school setting

The course is fully self-led and hosted in MapleLMS, allowing you to start anytime and learn at your own pace. Through a mix of engaging videos, interactive activities, and concise readings, you’ll gain real-world insights you can apply immediately.

Who should enroll?

• New technicians in their probationary period
• IT staff without prior K-12 specific training
• Aspiring technicians interested in working in schools

Cost: $40 for CITE members, $80 for non-members; if your department has a Team Membership, consider adding your employee onto your account before purchasing the course to take advantage of the member discount.

Interested in Joining?